All the products of Astitva are handcrafted by the rural women and we take care at every steps so that the each and every products becomes awesome. Generally we do not take refund of product .
Here are the FAQ
Do you have COD facility ?
No, we do not have COD facility.
Is my order confirmed?
You will receive an email on order confirmation. Please contact our helpdesk (mail :astitvabhopla2018[at]gmail[dot]com ) if you are unsure.
When will you ship my order?
We normally ship all orders within 2 business days. Final delivery time will vary based on location.
When will my order get delivered?
Transit and delivery time may vary depending on your location and the ordered items. You can check estimated delivery time for your pin code on any product page.
How can I track my order?
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider.
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with us by email at astitvabhopla2018[at]gmail[dot]com
Do you offer customization of products ?
No, we do not offer customization of products.
How do I cancel an order?
You can cancel an order, that has not yet been shipped by sending a request to astitvabhopla2018[at]gmail[dot]com After order has been shipped, it cannot be cancelled.
What is your return policy?
We do not accept any return as our every shipment is checked carefully before shipping and packed nicely to keep the product safe . However if you get any product in damage condition you can return products, up to 20 days from the date of dispatch from us . Or, you can send a request to astitvabhopla2018[at]gmail[dot]com
The returned product should be in its original packaging and in the same unused and unwashed condition as received. You will be required to ship the products at your own
Do you arrange for reverse pickups?
We do not have any arrangement for the reverse pick ups .
Where do I mail the returns?
Please mail the item(s) to the address below. Do remember to mention your order number and contact number!
Astitva , 65 , 1st Floor , Ganesh Sai Mandir , Elegant Estate, P.O. Bairagarh Chichli , Kolar Road, Bhopal – 462042 .
When will I receive a replacement?
You will receive the replacement after receiving back the product from you.